Refund policy
At EverFair, we want you to be satisfied with your purchase. If you need to request a return, please review the policy below.
30-Day Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it, unused and unworn where applicable, with its original packaging. You may also be asked to provide your order confirmation or other proof of purchase.
How to Request a Return
Before sending any item back, please contact us at:
Please do not send a product back before your return request has been approved. Return instructions will be provided after your request has been reviewed and approved.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at everfair.business@gmail.com with your order details and relevant photos.
We will review the issue and provide instructions for the next steps.
Non-Returnable Items
Some items may not be eligible for return, including:
- Perishable goods
- Personalized or custom-made products
- Certain personal-care products
- Hazardous materials
- Flammable liquids or gases
- Gift cards
Sale items may also be subject to specific return restrictions where permitted by applicable law.
Exchanges
If you want a different product or variant, the simplest option may be to return the eligible item and place a new order after the return has been approved.
European Union — 14-Day Withdrawal Right
For customers in the European Union, applicable consumer protection laws may provide a 14-day right of withdrawal for eligible purchases. This right is subject to applicable legal exceptions and requirements.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider or financial institution.
If you have questions about a refund or return, contact: